FAQ
Questions, answered.
The basics before you book a call. Anything else, ask us on the demo call or email OtterMaticDesigns@gmail.com.
Getting started
Small businesses that live on phone calls and local reputation: plumbers, electricians, salons, contractors, clinics, cleaners, and more. If customers find you on Google and call you, this is built for you.
It is 20 minutes. You tell us about your business. We show you examples of the website, review invitations, and text-back, suggest what fits, and go through pricing and the free experience. No pressure to decide on the call.
No. That is what the call is for. We recommend a starting setup based on your needs, budget, and the tools you already use.
Bring it to the call. You keep your domain. We will tell you honestly whether to improve what you have or rebuild it.
How the tools work
When a call to your configured business line goes unanswered, an eligible caller gets a text acknowledgment. It says sorry we missed you, asks what they need, and gives a booking link. You reply when you are free. Timing depends on your setup.
No. Text-back needs a configured business line, an approved messaging sender, a text-capable number, and appropriate permission for the message. A phone number entered on a form is not by itself consent to marketing texts. Landlines, blocked numbers, and opted-out contacts are excluded.
Yes. Replies from the supported channels connected to your account can appear in the mobile inbox. We confirm what is connected and show you how to answer during the launch walkthrough.
No. Every customer gets the same Google review link. There is a separate option to send you private feedback, but it never hides the Google link. Filtering by rating breaks Google's rules, and we do not do it.
Trial and pricing
14 days, starting once the agreed setup is working and we have shown you how to use it. No card and no automatic charge. We confirm what is ready before the free experience begins.
The full setup we agreed on the demo call: your website and whichever tools you picked. We tell you what is included, including message allowances, before the trial starts.
We check in and review the results together. You choose whether to buy a monthly plan, an annual plan, or the one-time four-month introduction. If you do not choose a paid option, there is no automatic charge.
Starter is $99 a month and Growth is $299 a month. Annual plans are $999 and $2,999. The optional one-time introduction is $297 or $897 for four months total. We confirm the scope and any usage charges before you agree.
Next step
See what fits your business.
Book a 20-minute demo call. We will ask how customers reach you, show the tools, and recommend a setup that fits your budget.
No pressure on the call. Try the agreed working setup free for 14 days, with no card or automatic charge.